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Utility Billing Department

Online Utility Bill Payment

Utility Billing Department
Jizelle Karas
Account Clerk
Utility Billing Department
Glenda Zeh
Utility Laborer
(Meter Reader)

The City of Canfield Utility Department is responsible for meter reading, billing, collections and customer service for water, sewer and storm water.  The City serves customers both inside the City limits of Canfield as well as outside the City limits.

There are 3 separate utility systems owned and operated by the City of Canfield: Water Distribution ,Sanitary Sewer Collection System, and Storm Water Collection System.

The City of Canfield is committed to providing exceptional services to our utility customers. The utility department strives to provide as much information to our customers as possible, we hope that you find everything you need on this page, if not please feel free to give us a call @ 330-533-1101 and ask for Jizelle.

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Utility Billing Department

Water is purchased in bulk from the City of Youngstown.  This water is metered at Kirk Road and reaches the City via a 24” pipeline that travels south along Route 11.  The City maintains two 1,000,000 tanks to provide the necessary pressure for distribution to its consumers.  The City also owns the infrastructure for distributing water, removing sanitation and maintaining storm water.  The physical maintenance of this infrastructure is served by the city’s Public Works Department. 

Utility Billing Department

Water Quality

Quality of water is ensured by the Mahoning Valley Sanitary District (a.k.a. Meander Water) located in Mineral Ridge, Ohio.

Questions regarding taste, testing, hardness, etc. may be answered by contacting MVSD at 330-799-6315 or learn more about our supplier online at

Sanitary Sewer/Wastewater

Sanitary sewer/wastewater generated within the City of Canfield exits the city near the intersection of Herbert Road and Sawmill Creek.  Said wastewater is transported in a 36 inch concrete sanitary sewer that flows north following Sawmill Creek through Canfield Township, Austintown Township, and Mineral Ridge to the Meander Water Pollution Control Facility.  The wastewater is then treated; whereas the solids are removed and transported to a landfill and the liquid – upon further treatment – is returned to Meander Creek, the headwater of the Mahoning River.  The Meander Water Pollution Control Facility is owned and operated by the Mahoning County Sanitary Engineer.  The City of Canfield is billed by the Mahoning County Sanitary Engineer, based on the amount of metered water consumption, for treatment of the wastewater generated within the City.

Storm Water

Storm water is captured in downspouts, roadside storm inlets and street catch basins through-out the City.  Storm water captured and transported via the City’s storm water system, is directed to the nearest open ditch or creek.  Two-thirds of the storm water generated within the City of Canfield is discharged into Sawmill Creek (the headwater of Meander Creek, Meander Reservoir) and is within the Meander Watershed.  

A smaller portion of the City’s storm water (approximately one-third) flows toward Indian Run Creek (the headwater of Mill Creek) and is within the Mill Creek Watershed.

Rates & Billing Information

The City Council establishes water, sewer, storm water, and sewer bond debt charges through corresponding ordinances.These can be viewed in our Codified Ordinances under Part Nine, Title Three. All rules and regulations for the City’s public utilities are equally governed through laws passed by City Council.  Employees of the municipal offices are charged with the task of adhering to these laws.

Water is billed at a rate determined by City Council and is billed in thousands of gallons. 

Sewer is billed according to water consumption in thousands of gallons and has its own ordinance.  In some homes, a separate water line has been installed that is only connected to lawn sprinkling systems and/or outside spigots.  A second meter is set on this line to determine the amount of water that will not incur a sewer charge.  This option is available to all consumers. 

Storm water is billed at a rate of $8/month per single-family residence and all other commercial, industrial and multiple family dwellings are measured as to their impervious surface area.  This area is billed at a rate of $.00472/square foot.

Meter Reading

The City of Canfield is divided into 3 sections: 

  1. Northwest quadrant (all consumers west of North Broad St to Palmyra Rd, north to Herbert Rd and on the north side of West Main Street).
  2. South quadrant (all consumers east of South Broad St to Fairground Blvd, west of South Broad St to Palmyra Rd on the south side of East and West Main St); and the 
  3. Northeast quadrant (east of North Broad St to Talsman Dr, locations north of Herbert Road and the north side of East Main St).

Billing Timetable – One section of the city is read while another section of the city is billed.  Following is the schedule of dates and sections for billing, due dates, and termination dates:

JanuaryNorthwestFeb 15Feb 28
FebruarySouthMarch 15March 30
MarchNortheastApril 15April 30
AprilNorthwestMay 15May 30
MaySouthJune 15June 30
JuneNortheastJuly 15July 30
JulyNorthwestAugust 15August 30
AugustSouthSept 15Sept 30
SeptemberNortheastOctober 15October 30
OctoberNorthwestNov 15Nov 30
NovemberSouthDec 15Dec 30
DecemberNortheastJanuary 15January 30

Remote Readers – Some meters are equipped with a remote reader that is connected by a wire to the actual meter inside the building and reads the inside meter reading in a rounded-off version.  If this reader is working properly in conjunction with the actual meter, the meter reader is able to rely on this reading 3 out of the 4 times/year.  It is necessary, by law, for the billing department to have the actual meter’s reading once a year.  This is to confirm whether or not the remote reader is working.

Wiring not contained in a conduit or stapled or exposed to the outdoors unprotected is subject to interruption in current, causing a false reading. 

Manual Meter Reading – The Meter Reader walks through each area of the City in an effort to gain access to homes and businesses to record meter readings and inspect meters.  Actual access to meters for inspection is required at least once a year by law.

When the resident is not home or the business is not open, an orange door-hanger card is left.  (see below)

Utility Billing Department

Customers have 3 options for submitting their meter reading the the City

  1. Fill out the card and drop in the mail (postage paid)
  2. E-Email the reading to
  3. Call (330) 533-1101 to report the reading to the City Office.

Failure to provide the City of Canfield with a meter reading will result in an estimated bill.

Pets – Our meter reader carries dog biscuits as a treat to your companions.  If excitable or aggressive pets are not fenced or leashed and/or if an electric fence encloses areas of the yard that include the remote reader, it is impossible for the meter reader to get to the remote reader.  Please be aware of all your public utility meter locations when setting up fences with gates that lock or electrified fences.

Obstructed Meter & Remote Reader – The water meter located inside your home should be fully accessible at all times.  Remodeling that causes obstructions to fully accessing the water meter is prohibited.

Bushes, shrubs, trees and other foliage that have matured over the years around the outside remote reader should be inspected each spring and fall and trimmed to enable the meter reader to read the remote.  Before replacing siding or remodeling the outside of the home/office, contact Public Works to protect the Remote Reader.

Understanding your Bill

Utility bills are printed on a 4-1/2” x 6” card and mailed during the billing cycle in a first-class envelope.  Your bill will have the basic look as follows:

Utility Billing Department

The right side of this invoice should be returned with payment.  The left side is for your records. 

The “informational” (left) side of the invoice indicates the date the meter was read (or date we received your reading), number of days since the last recorded reading, the current reading, prior reading and the amount (in thousands of gallons) consumed.  You will note that the amount consumed in the sample is 6,236 gallons.  Line items indicate the appropriate charges for each utility in accordance with the size of the meter on site.

Discrepancy? – Upon receiving your bill, compare the current reading stated on your bill with the current reading on your meter.  If the reading on your meter has surpassed the reading stated on your bill, it can be assumed that the bill is accurate.  If you feel this is unusually high, please read our section regarding Conservation or call our offices for counseling regarding possible leaks within your home/company.  We are only human: the meter reader or you could have misread the meter or the reading could have been entered in error.  Adjustments can be made due to an error in reading.  However, it is imperative that you call the offices as soon as possible.  A history printout is available to consumers upon request for comparison.

Moving in or moving out? – The Utility Department performs what is called a Final Reading on properties that have been sold or newly rented.  The person moving out or selling property arranges for a final reading whereby the meter reader comes into the home on the last day of occupancy and takes a reading off the actual meter inside the residence/company.  An appointment is made for a specific day and time – you do not have to wait around for hours for the meter reader to come.  If the property is a rental, the landlord must also contact us to confirm this move.  This reading must be done from the meter; a remote reading is not acceptable.

The new owner or renter is required to make application with our offices.  Failure to do so in a timely manner may result in termination of water service to protect the property. 

Payment – Payment by check or money order may be made by mail and sent to:  Canfield Utilities, 104 Lisbon St, Canfield, OH  44406.  Or, you may drop your payment off at the Municipal Building between the hours of 8-4:00 p.m. Monday through Friday.  If you are unable to bring your payment during business hours, we are able to accept payments in the Utility Department Drop Box located in the lobby of the Police Department. Payments dropped overnight will be processed the next day.


Water is a precious commodity and can be economical for every household.  Finding and fixing leaks can save homeowners more than 10% on water bills and thousands of gallons of water per year.  Below are some water-saving tips for all consumers:

  • -Avoid running water for cold drinks, thawing foods, rinsing dishes, while brushing your teeth, shaving, washing your face, and while preparing fruits and vegetables.
  • Run appliances only when you have a full load – or – adjust the capacity to save energy and water.
  • A bathtub filled half full holds around 50 gallons of water.  Consider showering instead.
  • An unrestricted showerhead runs at five to ten gallons a minute!
  • Run yearly maintenance on the humidifier that is mounted on your furnace.  These may become calcified and stick – sending a continuous overflow of water directly down the drain.
  • Shut off all outside spigots when you are going to be away from your property.  Drain these lines to prevent freezing in winter.
  • Regular maintenance on toilets can prevent huge costs in water.  Test for toilet leaks by dropping dye or food coloring into the toilet tank.  Do not flush.  Lift the lid and seat and observe the bowl.  If any color comes into the toilet bowl within 5 to 15 minutes, that is a leaking toilet.  Toilet dye packets are free and available at the utility office.
  • Instructions for running an overnight audit of consumption are available at the utility office, also.  Through process of elimination, you will be able to determine exactly where a water leak is located, saving money on the leak as well as plumbing expenses. 


If you feel there is an emergency situation within your home or business regarding Canfield Utilities, call 330-533-1101 during business hours (Monday-Friday, 8:00 a.m.-4:30 p.m.).

After hours, please contact the Police Department at 330-533-4903.  They will assess the situation and provide the proper assistance.


The City of Canfield is dedicated to providing exceptional municipal services in order to enhance the quality of life for all citizens.
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