A Message from FirstEnergy – Reminder of Available Assistance Programs
In a heartfelt message to customers of FirstEnergy’s Ohio electric companies – including The Ohio Edison Company – our employees are encouraging customers experiencing financial hardship to contact us as soon as possible to establish affordable payment arrangements or obtain assistance before winter utility disconnection moratoriums are lifted and shut-offs for nonpayment resume April 15.
Through the campaign “We’re Customers Just Like You,” personal experiences of the company’s Customer Service and Human Services employees are being highlighted in video, social media and personalized emails to show customers we are dedicated to helping them get through challenging times.
We all play an important part in making our customers’ lives brighter and our communities stronger. Our community partners, like you, can help us educate our customers on the various assistance programs available to them.
It’s possible you know of someone within the community who is on a fixed income or facing a financial hardship that makes paying their utility bills difficult. We encourage you to help spread the word that a variety of assistance and payment options are available to help them overcome a challenging time.
Individuals interested in learning more about utility assistance programs can do so in several ways:
•Visit our newly designed Bill Assistance web page at www.firstenergycorp.com/billassist and to see available programs based on income and household size
•Fill out a form to contact a customer service representative with any questions or concerns
•Contact our dedicated customer service team Monday through Friday, from 8 a.m. to 6 p.m., at 1-800-589-3101
Please keep this information in mind as you engage with residents and organizations within your communities. We encourage you to share the attached news release on your website, social media channels and within your newsletters. We appreciate your efforts to help us amplify awareness about these invaluable assistance resources available to people who need it most!